0161 439 9856
hello@amaranth-wellbeing.com
0161 439 9856
hello@amaranth-wellbeing.com
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Privacy Policy

Privacy Statement:  The Natural Life Clinic

We are: The Natural Life Clinic Limited, trading as Amaranth, 19 Bramhall Lane South, Bramhall, Stockport, Cheshire, SK7 1AL.
Our contact email address on privacy matters is: joanne@amaranth-wellbeing.com

The Natural Life Clinic (NLC) Trading as Amaranth holds some information about you. This statement outlines how that information is used, who we may share that information with and how we keep it secure.

We, as the Natural Life Clinic take our responsibilities with regards to data protection and compliance with GDPR regulations seriously.   We collect and store basic information about you and your contact details to allow us to administer your appointments, respond to your enquires, provide advice and fulfil special orders.  We may also collect information about your purchases and appointment history.   We have taken steps to ensure that our business partners are also GDPR compliant.  All of our data and data held by our business partners is security encrypted and held within the UK and the EEA. 

We may with your explicit permission, use this for marketing purposes; we do not and will not pass your information to any other 3rd party to be used for marketing purposes. 
 
The information that we collect:
 
Customer Loyalty System (Intelligent Retail):   Our customer loyalty system holds basic contact data (name, email address, postal address and telephone number if you have provided them to us) and your purchase history.

Appointment Booking System (Jelly):  Our appointment booking system holds basic contact data and appointment details (including name, email address and telephone number and treatment history details include date, time and type of treatment).  Some of our treatments are provided by self employed therapists. When an appointment has been booked with a particular therapist, that therapist will have access to your basic contact details via the Jelly booking system.  With your explicit permission, additional information (for example health concerns, medications) relevant to your treatment provided by you to NLC may be recorded on the Jelly system shared with the relevant third party (i.e the therapist responsible for your treatment).
 
Customer Order System (Internal BackUp Buffalo).
Our customer order system holds basic contact details along with details of orders or enquires you have made with us.

Online ordering system (Vine Code)
Our online order system holds basic contact details along with details of orders you have made with us via www.amaranth-wellbeing.com
Through your navigation around and use of the functionality of our website, you have agreed to our collecting, storing, and processing your personal information in accordance with this Policy.
We will only collect, store and process personal information from you in accordance with the law from time to time in force in England and Wales and then only for enabling us to provide the service available on this site, process orders for goods and services as well as to administer the site and collect statistical data.
Should you wish to purchase any goods from this website, we may share and/or pass on information to a financial institution for the purpose of credit/debit card authorisation or to a delivery company for the purpose of delivering any goods ordered from us.
We may from time to time use cookies on this website. These will be used to improve your experience when browsing around our website. No information that is identifiable to you is used in a cookie. We identify you solely by placing a small file on your computer to help us identify products and matters of interest to the person, which may not be you, who last visited our website from your PC.
 
Newsletter Database (Vine Code)
Our newsletter database holds your name and email address. You will only receive our newsletter if you have previously shopped with us instore or on our website or you have made an appointment with us and provided your email address.  You will also receive our newsletter if you have signed up to do so instore or via our website. We store your name and newsletter and distribute our newsletter to you as necessary for our legitimate interests (to inform you of our products and services, to develop them, to grow our business and to inform our marketing strategy).   We gather statistics around email opening and clicks using industry standard technologies.  You may unsubscribe from our newsletter at anytime using the link in the newsletter or on our website at www.amaranth-wellbeing.com
 
Personal Data
We may, with your consent, hold written notes with regards to your health, diet, lifestyle and health history.  This information will only be requested if there is a legitimate interest in order to allow NLC to support you with your health goals.  All personal data will be stored in line with GDPR regulations.

Social Media (Instagram, FaceBook, Twitter)
We will not publish anything about you on social media unless we have your explicit permission to do so.  We may share your social media posts if they have the facility (share button) to do so.
 
Your Rights

 The GDPR provides the following rights for individuals:
  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object
  • the right not to be subject to automated decision-making including profiling
 
The Natural Life Clinic are aware of their responsibilities under GDPR.

If your personal information changes, you can write to our privacy email joanne@amaranth-wellbeing.com.
If you wish us to cease handling, storing and processing your personal information at any stage, then subject to completing and fulfilling any pending transaction or request, we will act on such request within a reasonable period of time when sent to us to our privacy email or by surface mail to our geographical address as at the top of this Policy.

Any questions or concerns related to data protection should be documented in an email in the first instance to joanne@amaranth-wellbeing.com

If your personal information changes, you can write to our privacy email.

If you wish us to cease handling, storing and processing your personal information at any stage, then subject to completing and fulfilling any pending transaction or request, we will act on such request within a reasonable period of time when sent to us to our privacy email or by surface mail to our geographical address as at the top of this Policy.